People see our bakery and have all sorts of interesting expectations. And, when you work in retail, you are taught that the customer is always right. So I try to be as agreeable as possible when dealing with customers. And I almost always mean what I say. Except when what I really meant was something entirely different. Here are a few examples...
Customer: Can you do this three tier cake to serve 50 people by this afternoon?
Me: No, I am so sorry but we are already totally booked for the next couple of days.
BWIRMW: You must be kidding...did you think we could just whip up and bake three cakes, let them cool, then ice, decorate and stack them in just two hours?
Customer: Will you bake my wedding cake the morning of the wedding?
Me: Your cake will be as fresh as possible.
BWIRMW: And your wedding is at 11am? Do you have any idea how long it takes to bake, cool, ice, decorate and stack a wedding cake?
Customer: Where is your fresh bread? I really love your fresh bread.
Me: We're baking fresh bread on Thursdays now.
BWIRMW: We stopped baking bread daily almost two years ago, so I guess it's been a while since you bought any of that bread you really love.
Customer: I am having an employee meeting tomorrow, could you donate some cookies?
Me: If you are having a fund raiser for charity, we would be happy to donate a gift card, but we do not donate our food products.
BWIRMW: Wow, I never even thought of asking a business to DONATE something to give to my employees.
Customer: I have a recipe for my grandmother's pound cake, can you make me one for tomorrow?
Me: No, but could I recommend a personal chef or caterer?
BWIRMW: Hmmm, let me see... tie up our mixers, ovens and employees for one pound cake? Yeah, right.
Just smile and wave, boys, smile and wave.
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